Delivery Available (1 to 3days)
Terms and Conditions
Business Name: Sweets Idol
Location: Perth, Western Australia
1. Acceptance of Terms
By accessing or purchasing from Sweets Idol (“we”, “our”, “us”), you agree to be bound by these Terms and Conditions. If you do not agree, you should not use our website or purchase our products.
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2. Products
We sell sweets, confectionery, and food items prepared and packaged in Perth, WA.
While we take care to ensure product descriptions and images are accurate, slight variations in appearance, packaging, or taste may occur.
Allergen Notice: Our products may contain or come into contact with common allergens such as nuts, dairy, gluten, soy, and eggs. Customers are responsible for checking ingredients before purchase. We are not liable for allergic reactions.
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3. Orders and Payments
Orders can be placed online through our website or approved platforms.
Payment must be made in full at the time of order via the payment methods provided.
Prices are listed in Australian dollars (AUD) and may change without notice.
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4. Delivery and Shipping
Delivery is available within Perth and surrounding areas.
We may use third-party delivery services (e.g., couriers, food delivery platforms). Once the product leaves our premises, responsibility for delivery times and handling rests with the delivery provider.
Customers must provide accurate delivery details. We are not responsible for delays, failed deliveries, or additional costs due to incorrect addresses.
Risk of loss or damage passes to the customer upon delivery.
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5. Returns, Refunds and Australian Consumer Law
Under the Australian Consumer Law (ACL), you are entitled to a replacement, repair, or refund if a product is faulty, damaged, or not as described.
Change of mind: We do not offer refunds, exchanges, or returns for change of mind, incorrect choice, or where the customer failed to read product descriptions.
To request a refund or replacement for faulty goods, you must contact us within 48 hours of receiving your order, providing proof of purchase and clear evidence of the issue.
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6. Limitation of Liability
To the maximum extent permitted by law, Sweets Idol is not liable for:
Any indirect, incidental, or consequential damages.
Delays in delivery caused by third parties.
Allergic reactions, food intolerances, or misuse of our products.
Our total liability for any claim is limited to the purchase price of the affected product.
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7. Privacy Policy
We respect your privacy and handle personal information in compliance with the Privacy Act 1988 (Cth).
Information we collect: name, contact details, delivery address, payment information, and order history.
Use of information: to process orders, arrange delivery, communicate with you, and improve our services.
Storage and security: We take reasonable steps to protect your personal data but cannot guarantee absolute security over the internet.
Third parties: We may share information with payment processors, delivery partners, or service providers solely for business operations.
Marketing: With your consent, we may send promotional emails. You can opt out anytime.
Access: You may request access to your personal information by contacting us directly.
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8. Intellectual Property
All content on our website, including text, logos, product images, and designs, is owned by Sweets Idol and may not be copied, distributed, or used without prior written consent.
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9. Governing Law
These Terms and Conditions are governed by the laws of Western Australia and the applicable laws of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.
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10. Contact Us
For questions, complaints, or refund requests, please contact:
Sweets Idol
Perth, Western Australia
Email: contact@sweetsidol.com
Terms and conditions outline the rules and regulations for the use of Sweets Idol's Website, located at https://sweetsidol.com.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Sweets Idol if you do not agree to take all of the terms and conditions stated on this page.
Cookies:
The website uses cookies to help personalize your online experience. By accessing Sweets Idol, you agreed to use the required cookies.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.
License:
Unless otherwise stated, Sweets Idol and/or its licensors own the intellectual property rights for all material on Sweets Idol. All intellectual property rights are reserved. You may access this from Sweets Idol for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Copy or republish material from Sweets Idol
Sell, rent, or sub-license material from Sweets Idol
Reproduce, duplicate or copy material from Sweets Idol
Redistribute content from Sweets Idol
This Agreement shall begin on the date hereof.
Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Sweets Idol does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Sweets Idol, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Sweets Idol shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Sweets Idol reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Sweets Idol a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
Hyperlinking to our Content:
The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from the following types of organizations:
Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Sweets Idol; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Sweets Idol. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.
No use of Sweets Idol's logo or other artwork will be allowed for linking absent a trademark license agreement.
Content Liability:
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights:
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website:
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer:
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Privacy Policy
At Sweets Idol (“we”, “our”, “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, whether through our website, social media, or other platforms.
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1. What Information We Collect
We may collect the following types of personal information when you use our services:
Personal details: Name, email address, phone number, billing and delivery addresses.
Payment information: Details required to process your payment (handled securely by third-party payment providers; we do not store full card details).
Order information: Products purchased, order history, and delivery instructions.
Website data: IP address, browser type, device information, and cookies to improve website functionality.
Marketing preferences: Your consent to receive promotional emails or messages.
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2. How We Collect Information
We collect information directly from you when:
You place an order on our website or partner platforms.
You contact us by email, phone, or social media.
You subscribe to our newsletters or promotions.
You visit our website (through cookies and analytics).
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3. How We Use Your Information
We use your information to:
Process and deliver your orders.
Provide customer support and respond to enquiries.
Improve our products, services, and website.
Send marketing offers or updates (only if you consent).
Comply with Australian laws and regulations.
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4. Sharing of Information
We do not sell your personal information. We may share your information only with:
Delivery partners: To deliver your order.
Payment processors: To handle secure transactions.
Service providers: IT, website hosting, or marketing services that support our operations.
Legal requirements: If required by law, regulation, or government authorities.
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5. Cookies and Website Tracking
Our website may use cookies to improve your browsing experience and remember preferences.
We may also use analytics tools (e.g., Google Analytics) to understand how our website is used.
You can disable cookies in your browser, but some parts of the website may not work properly.
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6. Data Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.
Online transactions are processed through secure payment gateways with encryption.
However, no method of electronic storage or transfer is 100% secure, and we cannot guarantee absolute security.
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7. Your Rights
Under Australian law, you have the right to:
Access the personal information we hold about you BY CONTACTING US.
Request corrections if your information is inaccurate or outdated.
Opt out of marketing communications at any time.
Request deletion of your information (where legally possible).
To make a request, please contact us using the details below.
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8. Third-Party Links
Our website or social media may contain links to third-party sites. We are not responsible for the privacy practices of those websites.
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9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the “Last Updated” date shown at the top.
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10. Contact Us
If you have questions, complaints, or requests about this Privacy Policy or your personal information, please contact us at:
Sweets Idol
Perth, Western Australia
Email: contact@sweetsidol.com